Terms of service

Hoppity Designs - Terms and Conditions
Current as of 6th February 2025

Welcome to Hoppity Designs! By placing an order with us, you agree to the following terms and conditions. Please ensure you read and understand them before making a purchase. These terms are available on our Etsy shop, website, and social media.

Turnaround Time

  • Standard orders are dispatched within 3-5 working days unless otherwise stated.

  • Embroidery orders take 7-14 working days due to additional processing time.

  • Large or custom orders may take longer, but you will be informed of any extended turnaround times.

  • Customers will receive a notification once their order has been shipped.

  • Rush orders may be accommodated, but additional fees may apply depending on the item (e.g., stickers may not incur a rush fee, but clothing might due to expedited garment sourcing). Please contact us before ordering if you require a rush service.

Please note: Weekends and public holidays are not included in turnaround times. Delays outside our control (e.g., supplier issues, postal disruptions) may occur, but we will always communicate any changes promptly.

Payment Terms

  • Full payment is required upfront before work begins on any order.

  • If an invoice remains unpaid for 1 month, it will be cancelled, and a new order will need to be placed at current pricing.

Design Work & Proof Approval

  • If your order requires a custom design, a design fee will be charged accordingly. Design proofs can take up to 10 working days to be created.

  • If your order includes printing, production will only begin after you approve the design proof. The standard turnaround time will then apply.

  • It is your responsibility to thoroughly check all spelling, contact details, and design elements before approving a proof.

  • Once a proof has been approved, changes cannot be made, and any reprints due to customer errors will be at the customer's expense.

Design Licensing

  • All designs created by Hoppity Designs remain our copyright unless you purchase the files with a full license.

  • Customers may not take our designs to another printer or alter them in any way unless a license is purchased.

Providing Your Own Design

  • Customers may supply their own designs for printing.

  • If the design is of poor quality, we will request confirmation before proceeding.

  • Hoppity Designs accepts no responsibility for print quality issues resulting from customer-provided files.

Refunds & Returns

  • Due to the personalised nature of our products, refunds are not available unless the item is faulty or incorrect.

  • If there is an issue with your order, please contact us within 14 days of receiving it. After this period, we are unable to assist.

  • Fees for design work are non-refundable once the proof has been sent to you.

  • If an item is damaged or incorrect, a replacement will be offered rather than a refund.

Shipping & Delivery

  • All orders are shipped via Royal Mail 24-hour tracked where possible. Smaller items (e.g., stickers) may be sent via standard post.

  • Delivery times are estimates only and cannot be guaranteed. If you need an order by a specific date, please contact us before purchasing.

  • We cannot be held responsible for items that do not arrive by your deadline if they were dispatched on time.

  • If an order is lost in transit, we will assist in resolving the issue but cannot guarantee a refund or replacement until an official claim has been processed.

  • If no one is available to receive the delivery, and the parcel is returned to us, the customer will be responsible for paying for redelivery.

  • Customers must ensure that their shipping address is correct at the time of ordering. If an incorrect address is provided, we cannot be held responsible for lost parcels.

Damaged Items

  • If your order arrives damaged, please take clear photos of the packaging and item and send them to us via email at **info@hoppitydesigns.co.uk **within 48 hours of receiving your order.

  • Please retain all packaging until advised, as it may be required for a claim.

  • We will always offer a replacement rather than a refund for damaged items.

Terms & Conditions Updates

Hoppity Designs reserves the right to update these Terms and Conditions at any time. Significant changes will be communicated via our website or social media.

Thank you for supporting Hoppity Designs! 🩷