Privacy policy

Privacy Policy

Last updated: 12/10/2026

This Privacy Policy explains how Hoppity Designs (“we”, “us” or “our”) collects, uses and protects your personal information when you visit our website, place an order through our website or Etsy shop, contact us, or otherwise interact with our business.

We are committed to protecting your privacy and handling your personal information responsibly.

1. Who we are

Hoppity Designs is a small business based in the United Kingdom.

Business name: Hoppity Designs
Business address: Boston, Lincolnshire, PE21 9RY
Email: info@hoppitydesigns.co.uk

For data protection purposes, we are the data controller of the personal information we collect and use in connection with our business.

If you have any questions about how we use your personal information, you can contact us using the details above.

2. What personal information we collect

Depending on how you interact with us, we may collect some or all of the following information:

• Your name
• Email address
• Telephone or mobile number
• Billing and delivery address
• Order and transaction details
• Details relating to custom orders and designs
• Information you provide when contacting us
• Marketing preferences and whether you have consented to receive marketing
• Information about how you use our website, including certain cookie and device information

We only collect information that we need for the relevant purpose.

3. How we collect your information

We may collect personal information when you:

• Place an order through our Shopify website
• Place an order through our Etsy shop
• Request a custom order or quotation
• Contact us by email or through our website
• Sign up to receive our marketing emails or text messages
• Use or browse our website
• Communicate with us about an existing order

When you purchase through Etsy, Etsy may provide us with information needed to fulfil your order. Etsy and its sellers have separate responsibilities for the personal information they process. Etsy also requires sellers to have their own privacy policy.

4. How we use your information

We use your personal information for purposes including:

Processing and fulfilling orders

We use your information to:

• Process and fulfil your order
• Produce and personalise your products
• Arrange delivery
• Provide delivery or tracking information
• Communicate with you about your order
• Deal with questions, problems, returns or complaints

Business administration

We may use your information to:

• Keep appropriate business and accounting records
• Manage our customer records
• Deal with legal, regulatory or tax requirements
• Prevent fraud or misuse
• Establish, exercise or defend legal claims where necessary

Marketing

Where permitted by law, we may use your email address or mobile number to send you information about our products, offers, new products and other marketing.

Where marketing consent is required, we will only send marketing where you have provided the appropriate consent.

You can unsubscribe from our marketing at any time by using the unsubscribe or opt-out instructions provided in the relevant message.

We do not sell customer personal information to third parties.

5. Our legal bases for using your information

Depending on the circumstances, we rely on one or more of the following legal bases:

Contract: We need to use certain information to process and fulfil an order or provide a service you have requested.

Legal obligation: We may need to use or retain certain information to comply with legal, accounting or tax obligations.

Legitimate interests: We may use information where this is necessary for our legitimate business interests, provided that these interests are not overridden by your rights and interests.

Consent: Where required, we will ask for your consent before using your information for particular purposes, such as certain types of marketing.

Where we rely on consent, you can withdraw that consent at any time.

6. Marketing emails and text messages

We may use a third party email platform to manage and send marketing emails and, where applicable, text messages.

We will only send marketing communications in accordance with applicable UK marketing and privacy laws.

Where consent is required, we will obtain it through an appropriate opt-in process.

Where the law allows us to rely on the existing-customer “soft opt-in”, we may send marketing about similar products or services, provided the relevant legal requirements are met.

Every marketing email or text message will provide an appropriate way to opt out.

You can withdraw your marketing preferences at any time.

7. Information obtained through Etsy

When you purchase from us through Etsy, we may receive information such as your name, delivery address, email address and order details where necessary to fulfil your order.

We use Etsy customer information primarily to fulfil orders, communicate with customers about their Etsy transactions and comply with our legal obligations.

We do not add Etsy customers to our separate marketing mailing list simply because they have purchased from us through Etsy.

Any marketing use of personal information obtained through Etsy will only take place where we have an appropriate legal basis and are permitted to do so.

8. Sharing your information

We may share personal information with trusted third parties where this is necessary to operate our business.

These may include:

Shopify – to operate our online store and process and manage orders.

Etsy – where you purchase through our Etsy shop or communicate with us through Etsy.

Third Party Email Providers, such as Omnisend – to manage our email and, where applicable, SMS marketing.

Payment providers – to process payments securely.

Delivery and courier companies – where necessary to deliver your order and provide tracking or delivery notifications.

Professional or legal advisers – where necessary for accounting, legal or business purposes.

Government authorities or law enforcement – where we are legally required to provide information.

We only share the information necessary for the relevant purpose.

9. Custom orders

If you provide us with information, text, photographs, logos, artwork or other material for a custom order, we may need to store and use that information in order to create your product and fulfil your order.

Please do not send us sensitive personal information unless it is genuinely necessary for your order.

10. How long we keep your information

We keep personal information only for as long as we reasonably need it for the purposes for which it was collected.

Some information may need to be retained for longer because of accounting, tax, legal or other regulatory requirements.

For example, information relating to completed orders may be retained as part of our business and accounting records.

Marketing information will be retained while you remain subscribed or until you withdraw your consent or otherwise opt out, subject to any information we may need to retain to record your preference not to receive marketing.

When personal information is no longer required, we will securely delete it or anonymise it where appropriate.

11. How we protect your information

We take reasonable technical and organisational measures to protect your personal information from accidental loss, unauthorised access, misuse, alteration or disclosure.

Access to information stored on our own devices or systems is limited to people who need it for legitimate business purposes.

However, no method of storing or transmitting information over the internet can be guaranteed to be completely secure.

12. Cookies and website technologies

Our website may use cookies and similar technologies to operate the website, remember preferences, understand website usage and, where applicable, support marketing or advertising.

Some cookies are necessary for the website to function. Other cookies may require your consent.

You can manage your cookie preferences through the cookie settings available on our website.

13. Your rights

Depending on the circumstances and applicable law, you may have rights in relation to your personal information, including the right to:

• Ask for access to the personal information we hold about you
• Ask us to correct inaccurate or incomplete information
• Ask us to delete your personal information in certain circumstances
• Ask us to restrict how we use your information in certain circumstances
• Object to certain uses of your information
• Withdraw consent where we rely on consent
• Request a copy of certain information in a portable format

You can also object to direct marketing at any time.

To exercise any of these rights, please contact us using:

Email: info@hoppitydesigns.co.uk

We may need to verify your identity before dealing with a request.

14. Complaints

If you have concerns about how we have used your personal information, please contact us first so that we can try to resolve the issue.

15. Third-party websites

Our website and communications may contain links to third-party websites or services, including Etsy and other platforms.

We are not responsible for the privacy practices of third-party websites. You should review the privacy policy of the relevant third party when using its services.

16. Changes to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our business, the services we use or applicable legal requirements.

The latest version will always be made available on our website and will show the date it was last updated.

Last updated: 12^th October 2026