Shipping policy

All orders are shipped via Royal Mail 24-hour tracked where possible. Smaller items (e.g., stickers) may be sent via standard post.
Delivery times are estimates only and cannot be guaranteed. If you need an order by a specific date, please contact us before purchasing.
We cannot be held responsible for items that do not arrive by your deadline if they were dispatched on time.
If an order is lost in transit, we will assist in resolving the issue but cannot guarantee a refund or replacement until an official claim has been processed.
If no one is available to receive the delivery, and the parcel is returned to us, the customer will be responsible for paying for redelivery.
Customers must ensure that their shipping address is correct at the time of ordering. If an incorrect address is provided, we cannot be held responsible for lost parcels.

If your order arrives damaged, please take clear photos of the packaging and item and send them to us via email at **info@hoppitydesigns.co.uk **within 48 hours of receiving your order.
Please retain all packaging until advised, as it may be required for a claim.
We will always offer a replacement rather than a refund for damaged items.

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