Refund policy

Refunds & Returns

• Due to the personalised nature of our products, refunds are not available unless the item is faulty or incorrect.

• If there is an issue with your order, please contact us within 14 days of receiving it. After this period, we are unable to assist.

• Fees for design work are non-refundable once the proof has been sent to you.

• If an item is damaged or incorrect, a replacement will be offered rather than a refund.